813 Responsible Gaming — Your Wellbeing Is Our Commitment
Enjoy your time at 813 — but always within limits. We believe gaming should be fun, not stressful. This page has everything you need to keep yourself safe.
Have Questions? FAQ Section View.
Our Responsible Gaming Commitment
813 is more than just a betting platform — we're committed to giving users in Bangladesh a healthy and responsible entertainment experience. We believe gaming should be controlled, enjoyable, and just a small part of your life.
We ensure every user can enjoy the platform safely. To that end, 813 provides a range of self-exclusion tools, awareness resources, and support options.
If you ever feel that betting is having a negative impact on your life, take a break. We're always here for you.
Recognising Signs of Risky Behaviour
Watch out for the following signs — they may indicate problematic gaming habits:
Financial Warning Signs
- Betting beyond your means or borrowing money to bet.
- Chasing losses by placing more bets.
- Using money set aside for essential expenses on gaming.
- Hiding money or financial activity from family.
Psychological & Social Warning Signs
- Feeling restless or irritable when not gaming.
- Spending less time with family and friends in favour of betting.
- Lying or hiding the truth about gaming.
- Being unable to stop gaming despite trying.
Keep in Mind: Experiencing these signs is not a sign of weakness. Seeking help early is the smart move. 813 is always here to support you.
Time & Budget Limits — Stay in Control
Time Limit Guidelines
- Decide in advance the maximum time you'll spend playing each day.
- Use an alarm or timer.
- Keep gaming separate from meals, sleep, and family time.
- Take at least two full days off per week.
Budget Limit Guidelines
- Only bet what you can afford to lose.
- Set a weekly or monthly betting budget.
- Avoid placing very large bets all at once.
- Don't increase your budget to recover losses.
Self-Exclusion Tools — You're in Control
813 offers users a number of self-exclusion tools. They're easy to use and can be activated at any time:
Deposit Limit Settings
You can set your own maximum deposit limit (in BDT) on a daily, weekly, or monthly basis. Limits take effect immediately once set.
Taking a Break
Taking a break is always a good idea. You can activate a cooling-off period to temporarily suspend your account — anywhere from 24 hours to several weeks. During this time, logging in will not be possible.
Self-Exclusion Feature
If you feel you need a longer break, you can activate self-exclusion. This is a long-term option that completely deactivates your account for a set period of time.
To activate these features, contact our support team at [email protected] — we're happy to assist in Bengali.
Minor Protection
The 813 platform is strictly for users aged 18 and above. We have put strict measures in place to protect minors:
- Age verification is carried out at the time of registration.
- Identity verification is carried out in cases of suspected underage use.
- Accounts are suspended if an underage user is identified.
- Parents are encouraged to monitor their children's mobile and device usage.
- Use password protection on devices in a family environment.
Parents can use various parental control software to help keep their children safe.
Life Balance & Professional Support
Healthy Living Tips
Gaming should be just a small part of life. Keep the following in mind:
- Spend quality time with family and friends and keep those relationships strong.
- Keep yourself engaged with hobbies, sports, or other creative activities.
- Never use gaming as a way to escape stress or emotional pain.
- Maintain a routine of regular exercise, adequate sleep, and a balanced diet.
Encouragement to Seek Professional Help
Asking for help takes courage. If you feel gaming is causing problems in your life:
- Have an open and honest conversation with a trusted family member or friend.
- Seek help from a mental health professional or counsellor.
- Contact the 813 support team at: [email protected]
- You can call the mental health helpline in Bangladesh (Kaan Pete Roi: 01779-554391).